Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Otus Solutions
  1. Otus Solutions
  2. Projetos de software

Report a bug

Required fields are marked with an asterisk*

Summarize the bug briefly.

Please provide details of the problems you are having.

Drag and drop files, paste screenshots, or browse
Medium
Powered by Jira Service Management
{"xsrfToken":"2896da56285f838f2b2e8675827f890f445cdec8_lout","branding":{"id":"5","key":"pds","name":"Projetos de software","portalBaseUrl":"/servicedesk/customer/portal/5","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/5/6","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#131217","headerLinkHoverBGColor":"#131217","headerBadgeColor":"#131217"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/d68f5803-64d2-49ab-9f81-9c311da921f0/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjZmYzYzVlNS0zNzBiLTQwYzUtODE3YS1lOGNlZDE5NzZkMGEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQ2OGY1ODAzLTY0ZDItNDlhYi05ZjgxLTljMzExZGE5MjFmMCI6WyJyZWFkIl19LCJleHAiOjE3NjU4OTk4MzEsIm5iZiI6MTc2NTg5OTIzMX0.RVbNIgnDisqLeOE-iUFjShUuHf7sHvhD2YV49tHgplE&client=cff3c5e5-370b-40c5-817a-e8ced1976d0a&mode=fit","logoId":"d68f5803-64d2-49ab-9f81-9c311da921f0","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Otus Solutions","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Otus Solutions","localeDisplayName":"English (United States)"},"pt-BR":{"helpCenterTitle":"Bem-vindo a Central de Ajuda","sharedPortalName":"Otus Solutions","localeDisplayName":"Portuguese (Brazil)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#2e9a7b","bannerMediaApiUrl":"https://api.media.atlassian.com/file/0e120635-d5cd-4f51-b3fe-4d3106bb52b2/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjZmYzYzVlNS0zNzBiLTQwYzUtODE3YS1lOGNlZDE5NzZkMGEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjBlMTIwNjM1LWQ1Y2QtNGY1MS1iM2ZlLTRkMzEwNmJiNTJiMiI6WyJyZWFkIl19LCJleHAiOjE3NjU4OTk4MzEsIm5iZiI6MTc2NTg5OTIzMX0.vz0Mvzeg4g71l4N-meqdr4Wxv6hO1aCPJyy4g5uCDKk&client=cff3c5e5-370b-40c5-817a-e8ced1976d0a&height=300&mode=fit","bannerMediaApiFileId":"0e120635-d5cd-4f51-b3fe-4d3106bb52b2","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#FFFFFF","topBarTextColor":"#172B4D","hasTopBarBeenSplit":true},"portal":{"id":"5","key":"pds","projectId":10046,"serviceDeskId":5,"name":"Projetos de software","description":"<p>Welcome! You can raise a Projetos de software request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/5","reqTypes":[{"id":"55","name":"Consultancy","descriptionHtml":"","callToAction":"Consultancy","introHtml":"<p>If you need our team to participate in discussions related to the analysis, validation of technical actions or DOJOs with teams, report through this channel.</p>","icon":10499,"iconUrl":"https://otus-solutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[12],"key":""},{"id":"49","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10606,"iconUrl":"https://otus-solutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10606","groups":[12],"key":""},{"id":"54","name":"Request implementation","descriptionHtml":"","callToAction":"Request implementation","introHtml":"<p>Use this option to request the implementation of new features or changes to existing features</p>","icon":10479,"iconUrl":"https://otus-solutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10479","groups":[12],"key":""},{"id":"51","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10472,"iconUrl":"https://otus-solutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[12],"key":""},{"id":"48","name":"Buy Services","descriptionHtml":"","callToAction":"Buy Services","introHtml":"<p>Want to hire the Otus Platform? Leave your contact here and we will design together the solution for your project.</p>","icon":10607,"iconUrl":"https://otus-solutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10607","groups":[],"key":""},{"id":"45","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10483,"iconUrl":"https://otus-solutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[],"key":""},{"id":"46","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10466,"iconUrl":"https://otus-solutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""},{"id":"47","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://otus-solutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"52","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10498,"iconUrl":"https://otus-solutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[],"key":""},{"id":"53","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10511,"iconUrl":"https://otus-solutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""}],"reqGroups":[{"id":12,"name":"Technical"}],"orderMapping":{"12":[55,54,49,51],"13":[45,48],"14":[46,52,53]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":5,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"PDS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Portuguese (Brazil)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjZmYzYzVlNS0zNzBiLTQwYzUtODE3YS1lOGNlZDE5NzZkMGEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDQ2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjU5MDA0MzEsIm5iZiI6MTc2NTg5OTIzMSwiYW5vbklkIjoiYW5vbi11c2VyIn0._92FPLCVyKOUpqTxA3g0tt41LHsXoWxhP_U4db-4NIM","targetCollection":"upload-project-10046","endpointUrl":"https://api.media.atlassian.com","clientId":"cff3c5e5-370b-40c5-817a-e8ced1976d0a","tokenDurationInMins":20}},"reqCreate":{"id":49,"projectId":10046,"issueType":{"id":"10108","name":"Bug"},"form":{"name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","intro":"<p>Tell us the problems you're experiencing.</p>","instructions":"","icon":10606,"iconUrl":"https://otus-solutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10606","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Summarize the bug briefly.","descriptionHtml":"<p>Summarize the bug briefly.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Provide as much detail as possible about the bug","description":"Please provide details of the problems you are having.","descriptionHtml":"<p>Please provide details of the problems you are having.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/5/create/49","requestValidateBaseUrl":"/servicedesk/customer/portal/5/validate/49","calendarParams":{"firstDay":0,"date":"2025-12-16T12:33:51-0300","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjZmYzYzVlNS0zNzBiLTQwYzUtODE3YS1lOGNlZDE5NzZkMGEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDQ2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjU5MDA0MzEsIm5iZiI6MTc2NTg5OTIzMSwiYW5vbklkIjoiYW5vbi11c2VyIn0._92FPLCVyKOUpqTxA3g0tt41LHsXoWxhP_U4db-4NIM","targetCollection":"upload-project-10046","endpointUrl":"https://api.media.atlassian.com","clientId":"cff3c5e5-370b-40c5-817a-e8ced1976d0a","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal","name":"sd-portal-chat-footer","html":"<div class=\"ap-container\" id=\"ap-com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal\">\n\n <div class=\"ap-content \" id=\"embedded-com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"com.spartez.jira.plugins.support-chat\",\n \"uniqueKey\":\"com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal\",\n \"key\":\"sd-portal-chat-footer-portal\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.footer.portal\", \"title\":\"sd-portal-chat-footer\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://chat-api.spartez-software.com/sd-portal-chat?serviceDeskId=5&location=footer&xdm_e=https%3A%2F%2Fotus-solutions.atlassian.net&xdm_c=channel-com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal&cp=&xdm_deprecated_addon_key_do_not_use=com.spartez.jira.plugins.support-chat&lic=active&userAccess=true&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiI4Zjk4NzllZjZhZDQyYjFmMDQ0NDA5NmViZGVjNGNlZjFiMzNlN2Q1YmQ3ZWFiYjBmYjBiYzNiYmQ5NmZhY2QxIiwiaXNzIjoiMmMwZWJlOWItZDJiMy0zNjJkLTgyMDEtMDk0MmMxNDVmNzNlIiwiY29udGV4dCI6e30sImV4cCI6MTc2NTkwMDEzMSwiaWF0IjoxNzY1ODk5MjMxfQ.3_Jovxc1so8ODHyA1diCKazMq7H3RukrcmU-KsOZWTc\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6IjJjMGViZTliLWQyYjMtMzYyZC04MjAxLTA5NDJjMTQ1ZjczZSIsImNvbnRleHQiOnsibGljZW5zZSI6eyJhY3RpdmUiOnRydWV9LCJuYXYiOnsiaXNOZXdOYXZpZ2F0aW9uIjp0cnVlfSwidXJsIjp7ImRpc3BsYXlVcmwiOiJodHRwczpcL1wvb3R1cy1zb2x1dGlvbnMuYXRsYXNzaWFuLm5ldCIsImRpc3BsYXlVcmxTZXJ2aWNlZGVza0hlbHBDZW50ZXIiOiJodHRwczpcL1wvb3R1cy1zb2x1dGlvbnMuYXRsYXNzaWFuLm5ldCJ9LCJqaXJhIjp7InByb2plY3QiOnsia2V5IjoiUERTIiwiaWQiOiIxMDA0NiJ9fX0sImV4cCI6MTc2NTkwMDEzMSwiaWF0IjoxNzY1ODk5MjMxfQ.Hp2wm8caQB9pm18oN3lWMnPCNtzWf99F6lxxOO5ED_A\", \"structuredContext\": \"{\\\"license\\\":{\\\"active\\\":true},\\\"nav\\\":{\\\"isNewNavigation\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://otus-solutions.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://otus-solutions.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"PDS\\\",\\\"id\\\":\\\"10046\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"PDS\\\",\\\"project.id\\\":\\\"10046\\\",\\\"servicedesk.serviceDeskId\\\":\\\"5\\\",\\\"servicedesk.requestTypeId\\\":\\\"49\\\"}\",\n \"timeZone\":\"America/Sao_Paulo\",\n \"origin\":\"https://chat-api.spartez-software.com\",\n \"hostOrigin\":\"https://otus-solutions.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"pearApp\":\"true\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=otus-solutions","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"2896da56285f838f2b2e8675827f890f445cdec8_lout","baseUrl":"https://otus-solutions.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://otus-solutions.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"cff3c5e5-370b-40c5-817a-e8ced1976d0a","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"8e2b6ba0aa7f402eab106b070698f34e","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://otus-solutions.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}