Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"97de1c00f037c75fe4eead315762a076bc309187_lout","branding":{"id":"5","key":"pds","name":"Projetos de software","portalBaseUrl":"/servicedesk/customer/portal/5","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/5/6","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#131217","headerLinkHoverBGColor":"#131217","headerBadgeColor":"#131217"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/d68f5803-64d2-49ab-9f81-9c311da921f0/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjZmYzYzVlNS0zNzBiLTQwYzUtODE3YS1lOGNlZDE5NzZkMGEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQ2OGY1ODAzLTY0ZDItNDlhYi05ZjgxLTljMzExZGE5MjFmMCI6WyJyZWFkIl19LCJleHAiOjE3NjU4OTkyMzEsIm5iZiI6MTc2NTg5ODYzMX0.sfBrRqWXMjUpnlTsUbuwW3vpjHkxnV0Ih9KW0Eyh5cA&client=cff3c5e5-370b-40c5-817a-e8ced1976d0a&mode=fit","logoId":"d68f5803-64d2-49ab-9f81-9c311da921f0","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Otus Solutions","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Otus Solutions","localeDisplayName":"English (United States)"},"pt-BR":{"helpCenterTitle":"Bem-vindo a Central de Ajuda","sharedPortalName":"Otus Solutions","localeDisplayName":"Portuguese (Brazil)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#2e9a7b","bannerMediaApiUrl":"https://api.media.atlassian.com/file/0e120635-d5cd-4f51-b3fe-4d3106bb52b2/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjZmYzYzVlNS0zNzBiLTQwYzUtODE3YS1lOGNlZDE5NzZkMGEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjBlMTIwNjM1LWQ1Y2QtNGY1MS1iM2ZlLTRkMzEwNmJiNTJiMiI6WyJyZWFkIl19LCJleHAiOjE3NjU4OTkyMzEsIm5iZiI6MTc2NTg5ODYzMX0.dFVWMAxTd1Nu_fWscdb6C_RR-me1jFcL9_jU1hGzIac&client=cff3c5e5-370b-40c5-817a-e8ced1976d0a&height=300&mode=fit","bannerMediaApiFileId":"0e120635-d5cd-4f51-b3fe-4d3106bb52b2","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#FFFFFF","topBarTextColor":"#172B4D","hasTopBarBeenSplit":true},"portal":{"id":"5","key":"pds","projectId":10046,"serviceDeskId":5,"name":"Projetos de software","description":"<p>Welcome! You can raise a Projetos de software request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/5","reqTypes":[{"id":"55","name":"Consultancy","descriptionHtml":"","callToAction":"Consultancy","introHtml":"<p>If you need our team to participate in discussions related to the analysis, validation of technical actions or DOJOs with teams, report through this channel.</p>","icon":10499,"iconUrl":"https://otus-solutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[12],"key":""},{"id":"49","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10606,"iconUrl":"https://otus-solutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10606","groups":[12],"key":""},{"id":"54","name":"Request implementation","descriptionHtml":"","callToAction":"Request implementation","introHtml":"<p>Use this option to request the implementation of new features or changes to existing features</p>","icon":10479,"iconUrl":"https://otus-solutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10479","groups":[12],"key":""},{"id":"51","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10472,"iconUrl":"https://otus-solutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[12],"key":""},{"id":"48","name":"Buy Services","descriptionHtml":"","callToAction":"Buy Services","introHtml":"<p>Want to hire the Otus Platform? Leave your contact here and we will design together the solution for your project.</p>","icon":10607,"iconUrl":"https://otus-solutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10607","groups":[],"key":""},{"id":"45","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10483,"iconUrl":"https://otus-solutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[],"key":""},{"id":"46","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10466,"iconUrl":"https://otus-solutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""},{"id":"47","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://otus-solutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"52","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10498,"iconUrl":"https://otus-solutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[],"key":""},{"id":"53","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10511,"iconUrl":"https://otus-solutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""}],"reqGroups":[{"id":12,"name":"Technical"}],"orderMapping":{"12":[55,54,49,51],"13":[45,48],"14":[46,52,53]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":5,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"PDS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Portuguese (Brazil)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjZmYzYzVlNS0zNzBiLTQwYzUtODE3YS1lOGNlZDE5NzZkMGEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDQ2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjU4OTk4MzEsIm5iZiI6MTc2NTg5ODYzMSwiYW5vbklkIjoiYW5vbi11c2VyIn0.vkcQP5CBQO6TA0XuZRmwVaTQ5fIKtuAnUkOTn_yhOc4","targetCollection":"upload-project-10046","endpointUrl":"https://api.media.atlassian.com","clientId":"cff3c5e5-370b-40c5-817a-e8ced1976d0a","tokenDurationInMins":20}},"reqCreate":{"id":54,"projectId":10046,"issueType":{"id":"10122","name":"New Feature"},"form":{"name":"Request implementation","descriptionHtml":"","callToAction":"Request implementation","intro":"<p>Use this option to request the implementation of new features or changes to existing features</p>","instructions":"","icon":10479,"iconUrl":"https://otus-solutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10479","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Prioridade","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"What is your need briefly","descriptionHtml":"<p>What is your need briefly</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"Describes what you want to be developed. Remember to provide information such as: What is the purpose of the feature ?; Who will use it? \"; What problem do you want to solve with it?","descriptionHtml":"<p>Describes what you want to be developed. Remember to provide information such as: What is the purpose of the feature ?; Who will use it? \"; What problem do you want to solve with it?</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/5/create/54","requestValidateBaseUrl":"/servicedesk/customer/portal/5/validate/54","calendarParams":{"firstDay":0,"date":"2025-12-16T12:23:51-0300","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjZmYzYzVlNS0zNzBiLTQwYzUtODE3YS1lOGNlZDE5NzZkMGEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDQ2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjU4OTk4MzEsIm5iZiI6MTc2NTg5ODYzMSwiYW5vbklkIjoiYW5vbi11c2VyIn0.vkcQP5CBQO6TA0XuZRmwVaTQ5fIKtuAnUkOTn_yhOc4","targetCollection":"upload-project-10046","endpointUrl":"https://api.media.atlassian.com","clientId":"cff3c5e5-370b-40c5-817a-e8ced1976d0a","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal","name":"sd-portal-chat-footer","html":"<div class=\"ap-container\" id=\"ap-com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal\">\n\n <div class=\"ap-content \" id=\"embedded-com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"com.spartez.jira.plugins.support-chat\",\n \"uniqueKey\":\"com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal\",\n \"key\":\"sd-portal-chat-footer-portal\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.footer.portal\", \"title\":\"sd-portal-chat-footer\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://chat-api.spartez-software.com/sd-portal-chat?serviceDeskId=5&location=footer&xdm_e=https%3A%2F%2Fotus-solutions.atlassian.net&xdm_c=channel-com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal&cp=&xdm_deprecated_addon_key_do_not_use=com.spartez.jira.plugins.support-chat&lic=active&userAccess=true&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiI4Zjk4NzllZjZhZDQyYjFmMDQ0NDA5NmViZGVjNGNlZjFiMzNlN2Q1YmQ3ZWFiYjBmYjBiYzNiYmQ5NmZhY2QxIiwiaXNzIjoiMmMwZWJlOWItZDJiMy0zNjJkLTgyMDEtMDk0MmMxNDVmNzNlIiwiY29udGV4dCI6e30sImV4cCI6MTc2NTg5OTUzMSwiaWF0IjoxNzY1ODk4NjMxfQ.N3H3kS2P7nMllxhfW3KB-zOWVx16ygDXJBYtDnxW7kY\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6IjJjMGViZTliLWQyYjMtMzYyZC04MjAxLTA5NDJjMTQ1ZjczZSIsImNvbnRleHQiOnsibGljZW5zZSI6eyJhY3RpdmUiOnRydWV9LCJuYXYiOnsiaXNOZXdOYXZpZ2F0aW9uIjp0cnVlfSwidXJsIjp7ImRpc3BsYXlVcmwiOiJodHRwczpcL1wvb3R1cy1zb2x1dGlvbnMuYXRsYXNzaWFuLm5ldCIsImRpc3BsYXlVcmxTZXJ2aWNlZGVza0hlbHBDZW50ZXIiOiJodHRwczpcL1wvb3R1cy1zb2x1dGlvbnMuYXRsYXNzaWFuLm5ldCJ9LCJqaXJhIjp7InByb2plY3QiOnsia2V5IjoiUERTIiwiaWQiOiIxMDA0NiJ9fX0sImV4cCI6MTc2NTg5OTUzMSwiaWF0IjoxNzY1ODk4NjMxfQ.k7I73X-VgNMQ-XDbei0t01TpLdWalrD5XQK40LYc6cY\", \"structuredContext\": \"{\\\"license\\\":{\\\"active\\\":true},\\\"nav\\\":{\\\"isNewNavigation\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://otus-solutions.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://otus-solutions.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"PDS\\\",\\\"id\\\":\\\"10046\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"PDS\\\",\\\"project.id\\\":\\\"10046\\\",\\\"servicedesk.serviceDeskId\\\":\\\"5\\\",\\\"servicedesk.requestTypeId\\\":\\\"54\\\"}\",\n \"timeZone\":\"America/Sao_Paulo\",\n \"origin\":\"https://chat-api.spartez-software.com\",\n \"hostOrigin\":\"https://otus-solutions.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"pearApp\":\"true\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}